Policies and Fees

Identification Policy

All patients must present a valid, non-expired state issued Drivers License, state issued ID card, US Passport or Passport ID card.


Cancellation Policy

We know your life is busy and we value your time. With that in mind, our office does not double-book patients and requires 24-business hours notice to cancel or change an appointment.  If proper notice is not provided, a no show fee of $100 will be charged.


Confidentiality Policy

Forefront Behavioral Health (FBH) takes patient privacy very seriously. As part of our new patient packet, the full HIPAA-Patient Privacy Notice will be provided and each patient will acknowledge and sign off of their review of the policy.

Prescription Policy

Our office provides refills and renews prescriptions only during appointments. This practice reduces prescription errors, improves patient safety and encourages appropriate follow-up. Patients will receive enough medication or refills to last until their next recommended follow-up. Patients are asked to track their supply, and to ensure they have an appointment scheduled before they run out of medication or run out of existing refills. Please be proactive in your care and track how much medication you have and how many refills remain on the prescription, and ensure you have an appointment to see the doctor before you're out of medication. 


Lab Work Request Policy

To ensure patient safety and quality, lab work must be completed within 24 hours from your office visit and/or as requested. If available, our office will work with your Primary Care Provider (PCP) to obtain your current lab work. This will aid in our coordination of care efforts and reduce duplicative lab orders.


We accept most insurance plans including Medicare, Humana, Cigna, Aetna, Blue Cross Blue Shield and Tricare plans, to name a few. Our staff will help you with insurance questions and scheduling. 


Rates Without Insurance

For patients without insurance, we offer a prompt pay discount. Medical expenses are tax deductible. Our cash price is $300 for a new evaluation and $150 for follow ups. 


Payment Options

Cash, check, Visa, Mastercard, American Express and Discover are accepted for payment. Health Savings Accounts (HSA) are also accepted.


Contact Us

Austin Outpatient Clinic

2911 Medical Arts St #6

Austin, TX 78705

Phone: 512-580-2323

Fax: 512-580-1195

Office Hours

Mon-Thu 8AM to 5PM

Friday 8AM to 1PM

Provider Spotlight

Most Insurance Accepted


United Healthcare


Blue Cross Blue Shield


Magellan Healthcare

If you are suicidal or homicidal or experiencing an emergency, please call 911 immediately or go to your nearest Emergency Room. The information on this website is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. 
© 2021 Forefront Behavioral Health